POLICIES

Policies

Our Policies

Privacy policy:

- KMC Cleaners & Restoring Services does not sell, trade or rent your personal information to other companies.

- We will collect information only for the following circumstances:

  1. 1. Ordering
  2. 2. Notifying you of your order status
  3. 3. Contests, promotions, and special offers
  4. 4. Important changes in our services

- KMC Cleaners & Restoring Services will not collect any personal information about you except when you specifically and knowingly provide such information.

- By using our website, you consent to the collection and use of this information by KMC Cleaners & Restoring Services. If we decide to change our privacy policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

- If you are under 18 years of age, you must have your parent or guardian's permission to order.

Return policy:

- All returned items must be in the original packaging.

- Any items returned for reasons other than defects must be unused and in the original packaging.

- We will not give a credit or refund for used merchandise.

- If you have received a defective item from us, return the item and a copy of your invoice. Please inform us which you prefer: a replacement item or a refund for the defective merchandise.

- For orders that are damaged in shipping: please notify us immediately so we can take the proper steps to replace the damaged merchandise.

Shipping policy:

- Shipping varies on the size and fragility of the item purchased.

- Unless otherwise specified, we ship via UPS.

- At KMC Cleaners & Restoring Services, we will always work with you to ensure that you receive your item in the safest, most economical and expedient manner possible.

- Please call us at 510-278-1811 to request service via Federal Express.

Guarantees

KMC Cleaners stands behind our products and guarantees your satisfaction.

- We guarantee our products: KMC Cleaners promises to deliver high-quality products in good condition. If, for any reason, your purchase is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges). Simply return your merchandise with the original paperwork and packaging within 30 days of receiving your order. We promise to process your request in a timely manner.
- We guarantee first-class customer service: KMC Cleaners is committed to making you happy. If you have any questions or concerns regarding our products or services, please contact us at 510-278-1811, or e-mail info@kmccleaners.com. We will respond to or acknowledge your inquiry within one business day.
- We guarantee your security: Every time you shop with KMC Cleaners, you are backed by our security guarantee. When you are shopping at KMC Cleaners, you are shopping on our secure server, which encrypts all of your personal information, including name, address, and credit card number. All credit card transactions made on the KMC Cleaners website are protected using industry standard SSL Security. All KMC Cleaners credit card transactions are cleared through our secure servers that are protected from fraud with a certificate from Verisign.

To view certificate information in Windows Internet Explorer: While in our secure order area, right-click on the bottom portion of one of our checkout pages and select the Properties item. In the Property Sheet window that appears, select the Certificates button to see certificate information. Please note: the Macintosh version of Internet Explorer does not support this functionality.

To view certificate information in Netscape Navigator: While in our secure order area, right-click (control-click on the Macintosh) on the bottom portion of one of our checkout pages and select the Page Info item.

We are so confident that your information cannot be compromised as a result of shopping at KMC Cleaners, we guarantee your protection in the event of unauthorized interception and use of your credit card. If you think your credit card has been compromised as a result of shopping at KMC Cleaners, please contact your credit card provider immediately. Most banks either cover all charges, or limit your liability to $50. We guarantee that if your card was compromised as a result of shopping at KMC Cleaners and your bank does not cover all charges, we will compensate you for the amount of your liability, up to $50.

Drapery guarantee 

We properly press, pleat and block each pleated drapery and sheer. That means we guarantee you the following:

- No shrinkage
- No deterioration of fabric
- Perfect pleats
- Even hemlines
- Even headers
- We will replace your draperies, at no cost to you, if your draperies are not returned to you in the above condition. No other method can ever give the "look" that we can at Kwik MiLady!

Share by: